Lost Social · Lost Hotels Inc

Lost Social privacy

Effective 15 November 2026.

Lost Social is a private business-operations app operated by Lost Hotels Inc, Cincinnati, Ohio, United States. This notice covers data handled through Lost Social and its connected internal tools. It is separate from The Muse website’s privacy notice and Meta’s own privacy policies.

Data we access

Depending on the account permissions granted and the task requested, we may access business profile and account identifiers; published posts, media and comments; engagement and performance information; and conversations and messages sent to the connected business accounts. Account administrators choose which accounts and permissions to authorize. A permission being available does not mean every feature is active.

We also handle access credentials and limited operational records needed to authenticate requests, protect the service and investigate failures. Credentials are held privately in our connected-account service, not published in reports.

Why we use it

We use this information to manage authorized business profiles and content, assist with customer correspondence, moderate interactions and produce internal operational reports. Authorized staff and software agents use the connected tools for those business tasks. Posts and replies remain subject to account permissions, staff authorization and platform rules.

Storage and access

Our internal systems retain selected business profiles, published content and reporting data. The current reporting import does not copy private messages or credentials into the reporting database. Message access is available to authorized operators when needed for a requested task.

Access is restricted to authorized personnel, agents and technology providers needed to operate our hosting, storage and connected tools. Railway hosts our connected services and reporting infrastructure. Cloudflare hosts this company website and handles its delivery and associated security logs. This website has no forms, advertising trackers or client-side analytics. AI-assisted tools may process the information supplied to them for the authorized task. We do not sell Meta platform data or make private messages public.

Retention

We keep information while it is needed for the business purpose, security or applicable record-keeping obligations. We review verified deletion requests and remove app-held data that is no longer required. Restricted backup copies may remain until the relevant backup retention cycle expires.

Your choices and deletion requests

For access, correction or deletion requests, use our contact form and begin your message with Lost Social data request. Include the relevant account/profile link and enough information to identify the request. Do not send passwords, access tokens, payment details or identity documents in your initial request. We may ask for a proportionate ownership check before acting.

Account administrators can also remove Lost Social in Meta’s app/business-integration settings to stop future authorized access. Disconnecting does not itself delete existing app-held records; use our data deletion instructions to request that separately. Removing data from our systems does not remove the original content from Meta.

Changes and contact

We will update this notice when the app’s data practices change. Contact Lost Hotels Inc through our contact form.